General conditions of use

PREAMBLE

These general conditions of sale (hereinafter the “General Conditions” or “CGV”) apply to any purchase made by a natural person (hereinafter the “CUSTOMER”) on the website https://orelyparis.com (hereinafter the “SITE”) Individual company registered in the Saverne Trade and Companies Register under number 320726250 located at 4, rue du Moulin 67140 BOURGHEIM

Tel: 0984207221 email: contact@orelypariscom

ORELYPARIS  through its SITE scented candles, interior diffusers, furniture and decorative objects.

These General Conditions are intended to govern the sale and DELIVERY of PRODUCTS ordered from via the SITE. 

They are accessible and printable at any time via a hyperlink available on the SITE home page.

IMPORTANT

Any order placed on the SITE necessarily implies the CUSTOMER's unreserved acceptance of these general conditions of sale. 

Article 1. Definitions

The terms used below have, in these General Conditions, the following meaning:

“CUSTOMER”: designates the co-contractor, who guarantees to have the status of consumer as defined by French law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.

“ORDER”: designates the purchase of PRODUCTS by a CUSTOMER

“ACCOUNT”: designates all the data provided by the CUSTOMER, hosted on the SITE. Access to the ACCOUNT is via the CLIENT’S IDENTIFIERS and allows access to the CUSTOMER’S PERSONAL SPACE.

“PERSONAL SPACE”: designates the space dedicated to the CUSTOMER associated with their ACCOUNT, which allows them to manage all ORDERS placed via the SITE.

“IDENTIFIERS”: designates the email address and password chosen by the CUSTOMER, necessary for access to their ACCOUNT on the SITE.

“DELIVERY”:designates the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated during the ORDER. 

“PRODUCT”: refers to all candles,

“TERRITORY”: designates Metropolitan France, Monaco, the French Overseas Territories and Corsica.

Article 2. Purpose

These General Conditions govern the sale of PRODUCTS via the SITE. The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers

Article 3. Acceptance of the general conditions

The CUSTOMER undertakes to read these presents carefully and accept them, before proceeding with payment for an ORDER of PRODUCTS.

These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted and expressly accepted before placing the ORDER.

The CUSTOMER is invited to carefully read, download, print the General Conditions and keep a copy.

By clicking on the “Order” button to place the ORDER, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

Article 4. Registration on the site

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if he is a minor, be able to provide proof of the agreement of his legal representatives.

CUSTOMER registration on the SITE is free.

Article 4.1. Time of registration

To be able to place an order, the CUSTOMER will be invited to register on the SITE, that is to say, to create an ACCOUNT.

Any CUSTOMER has the option to register during the first visit to the SITE.

In any case, he must register at the latest when validating his ORDER.

Article 4.2. Registration procedure

For the purposes of opening his ACCOUNT, the CUSTOMER must:

Complete the form provided for this purpose and provide all the required information, including their last name, first name, date of birth, and email address.

The sign (*) indicates mandatory fields that must be completed

Choose IDENTIFIERS, i.e. an email address and a password, which can be modified at any time. It is recommended to change your password regularly.  

Any incomplete registration will not be validated, which the CUSTOMER acknowledges and accepts. 

The information provided to the CUSTOMER during registration must be complete, accurate and up to date.

The CUSTOMER's registration automatically results in the opening of an ACCOUNT in their name, giving them access to a PERSONAL SPACE which allows them to manage their PRODUCT ORDERS.

At the end of this process, the CUSTOMER will receive an email confirming the registration.

The CUSTOMER undertakes to create only one and only ACCOUNT on the SITE.

CUSTOMERS guarantee that all the information they provide in the registration form is accurate, up to date and sincere, and is not tainted by any misleading character.

They undertake to immediately update this information in their PERSONAL SPACE in the event of modifications, so that it always corresponds to the above-mentioned criteria.

CUSTOMERS are informed and accept that the information entered for the purpose of creating or updating their ACCOUNT constitutes proof of their identity. The information entered by CUSTOMERS binds them upon validation.

CUSTOMERS can access their PERSONAL SPACE at any time after identifying themselves using their IDENTIFIERS.

THE PERSONAL AREA allows the CUSTOMER to consult all his ORDERS placed on the SITE, and also allows him, if necessary, to follow the DELIVERY of the PRODUCTS.

Article 4.3. Management of IDENTIFIERS

The CUSTOMER will be solely responsible for the use of their IDENTIFIERS or actions made through their ACCOUNT.

In the event that a CUSTOMER discloses or uses their IDENTIFIERS in a manner contrary to their intended purpose, ORELYPARIS may then terminate the ACCOUNT without notice or compensation. 

Under no circumstances can ORELYPARIS be held responsible in the event of theft of a CUSTOMER's identity. Any access and action carried out from a CUSTOMER'S ACCOUNT will be presumed to be carried out by this CUSTOMER, to the extent that ORELYPARIS has no obligation and does not have the technical means allowing it to ensure the identity of the people having access to the ACCOUNT.

Any loss, misappropriation, or unauthorized use of a CUSTOMER'S IDENTIFIERS and their consequences are the sole responsibility of the CUSTOMER, the latter being required to notify ORELYPARIS, without delay, by electronic message sent to the following address: contact@interieur-decoration.com

Article 4.4. Unsubscription

The CUSTOMER can close their ACCOUNT at any time by sending an email to the address: contact@orelyparis.com.  ORELYPARIS will deactivate the ACCOUNT as soon as possible and will send the CUSTOMER an email confirming the closure of their ACCOUNT.

In the event of ORDERS in progress, these must be paid by the CUSTOMER and delivered by ORELYPARIS

Article 5. Orders

Article 5.1. PRODUCT CHARACTERISTICS

The candles sold by ORELYPARIS are made from 100% natural, ecological and biodegradable vegetable wax, without pesticides or herbicides.

ORELYPARIS undertakes to present the essential characteristics of the PRODUCTS on the SITE and the information required under applicable law.

The CUSTOMER undertakes to read them carefully before placing an order on the SITE.

Article 5.2. ORDER Procedure

PRODUCT ORDERS are placed directly on the SITE. To place an ORDER, the CUSTOMER must follow the steps described below (please note however that depending on the CUSTOMER's start page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchasing options

The CUSTOMER must select the PRODUCT of their choice by clicking on the PRODUCT concerned and choosing the desired quantities. A description of the PRODUCT (with the main characteristics of the PRODUCTS, etc.) will be provided on the SITE.

Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER's basket. The latter can then add as many PRODUCTS to their basket as they wish.

Article 5.3. ORDER Date

The order date is the date on which ORELYPARIS acknowledges receipt of the ORDER online. The deadlines indicated on the SITE only begin to run from this date.

Article 5.4. Price

For all PRODUCTS, the CUSTOMER will find prices displayed on the SITE in euros, all taxes included, as well as the applicable delivery costs (depending on the weight of the package, the DELIVERY address and the carrier or mode of transport chosen).

Prices include in particular value added tax (VAT) at the rate in effect on the order date. Any change in the applicable rate may impact the price of the PRODUCTS from the date the new rate comes into force.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

Prices from ORELYPARIS suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.

The prices indicated are valid, except for gross errors. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.

Article 5.5. Availability of PRODUCTS

ORELYPARIS undertakes to deliver the PRODUCT on the date or within the time limit indicated to the CUSTOMER, unless the parties have agreed otherwise.

The CUSTOMER is however warned of the fact that ORELYPARIS uses specialized external carriers to deliver its PRODUCTS.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned.CUSTOMERS can also be informed of the restocking of a PRODUCT by ORELYPARIS

In any case, if unavailability was not indicated at the time of the ORDER, ORELYPARIS undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

In the event that a PRODUCT is unavailable, ORELYPARIS may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days from payment.

Article 6. Right of withdrawal

The terms of the right of withdrawal are provided for in the “withdrawal policy”, policy available in Appendix 1 hereof

Article 7. Payment

Article 7.1. Payment methods

The CUSTOMER can pay for their PRODUCTS online on the SITE using the means offered by ORELYPARIS, i.e. by Check, Transfer or Bank Card or via the secure Paypal payment system.

At this stage, the CUSTOMER also has the possibility of indicating a Promo Code which gives rise to an advantage (reduction, free products) provided that it is still valid. To do this, the CUSTOMER must enter their promo code at the time of payment, in the “I have a promo code” box, then click on “OK”. Their Code is then integrated into their purchase and the CUSTOMER benefits from the reduction.

The CUSTOMER guarantees to ORELYPARIS that he has all the authorizations required to use the chosen payment method.

ORELYPARIS will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.

It is therefore specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.

Article 7.2. Payment date

In case of single payment by credit card, the CUSTOMER's account will be debited as soon as the ORDER for PRODUCTS is placed on the SITE.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

Article 7.3. Late or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact ORELYPARIS Customer Service in order to pay for the ORDER by any other valid means of payment. 

In the event that, for whatever reason, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the ORDER will be canceled and the sale automatically terminated.

Article 8. Proof and archiving

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by ORELYPARIS for a period of ten (10) years in accordance with article L. 213-1 of the Consumer Code.

ORELYPARIS agrees to archive this information in order to monitor transactions and produce a copy of the contract at the CUSTOMER's request.

In the event of a dispute, ORELYPARIS will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Article 9. Transfer of ownership

ORELYPARIS remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the retention of title, as well as the risks of damage that they may entail.

Article 10. Delivery

The terms of DELIVERY of the PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof.

Article 11. Guarantees

Apart from the commercial guarantees that ORELYPARIS could offer for certain PRODUCTS,every CUSTOMER benefits from “legal” guarantees, for all PRODUCTS, which are detailed below.

Article 11.1. Guarantee of conformity

Article L. 217-4 of the Consumer Code: “ORELYPARIS delivers goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility”.

ANNEX 1: WITHDRAWAL POLICY

Principle of retraction

The CUSTOMER has in principle the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.

If the CUSTOMER's order concerns several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to: 4, rue du moulin 67140 Bourgheim

He can also use the withdrawal form.

In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER's desire to withdraw.

The SELLER will make the reimbursement using the same means of payment as that which the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any case, this reimbursement will not incur costs for the customer.

The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date chosen being that of the first of these events

Return conditions

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of its decision to withdraw from this contract, return the goods to: 4, rue du moulin 67140 Bourgheim

This deadline is deemed to be respected if the CUSTOMER returns the goods before the expiry of the fourteen-day period.

Return costs

The CUSTOMER must cover the direct costs of returning the goods.

Condition of the returned item

The PRODUCT must be returned following the SELLER's instructions. The product must be returned in its complete packaging, with the delivery note. An incomplete, damaged, soiled product or product whose wick has been burned will not be returned.

Packaging

The PRODUCTS are packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must adhere to the same standards when returning PRODUCTS. As such, the CUSTOMER is invited to return the PRODUCT that does not suit them in its original packaging and in good condition, suitable for its remarketing.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

  Supply of goods or services whose price depends on fluctuations in the financial market.

Supply of goods made to the CUSTOMER's specifications or clearly personalized

Supply of goods likely to deteriorate or expire quickly.

Supply of sealed audio or video recordings or software that has been unsealed after delivery.

Newspaper, periodical, magazine (except subscription contract)

Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services linked to leisure activities if the offer provides for a specific date or period of execution.

Supply of goods which by their nature are inseparably mixed with other articles.

Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY.

the supply of alcoholic beverages whose price was agreed at the time of conclusion of the sales contract, delivery of which can only be made after 30 days and whose real value depends on fluctuations on the market beyond the control of the SELLER.

Supply of digital content not provided dematerialized if execution has begun with the express prior consent of the consumer, who has also recognized that he will thus lose his right of withdrawal.

Contracts concluded at a public auction

ANNEX 2: DELIVERY POLICY

Delivery area

The PRODUCTS offered can only be delivered within the TERRITORY.

It is impossible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the order process.

Shipping time

The deadlines for preparing an order and then issuing the invoice, before shipment of PRODUCTS in stock are mentioned on the SITE. These deadlines exclude weekends or public holidays. Special case: during inventory period (generally week 1 of the year) all orders will be delivered with an increase of 72 hours, under normal delivery conditions.

An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are shipped, provided that the electronic address appearing in the registration form is correct.

Deadlines & Delivery costs

During the order process, the SELLER indicates to the CUSTOMER the possible shipping times and options for the PRODUCTS purchased.

Shipping costs are calculated based on the order amount. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are detailed on the SITE.

DELIVERY Terms

The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document. 

DELIVERY Problems

The CUSTOMER is informed of the shipping date of the products, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract.

The SELLER will reimburse, without undue delay from receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same payment method as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. Please note that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery.